Job Description
Novotel Abu Dhabi Gate is presently accepting applications from suitable candidate for the job role of Waiter/Waitress. The role holder is responsible to provide exceptional dining service to guests, ensuring their meals are enjoyable and their needs are met with professionalism and hospitality, contributing to an outstanding guest experience.
Responsibilities of Waiter/Waitress
- To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
- The ability to gather and transport all supplies needed for the set‑up of a function
- Perform side duties (checklist)
- Report to manager any kinds of deviation from set standard and procedures.
- Ensure that all operating equipment is maintained.
- Ensure that all service and storage areas are keep safe, clean and lock.
- To report any complaints, incidents or any other irregularities to the management.
- Help implement work simplification and necessary changes.
- To be punctual at all times.
- To ensure that guests receive the attention they require.
- To professionally behave with other members of staff, managers and directors.
- Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
- Set up and unset function rooms, including table setting, according to established standards.
- Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
- Comply with hotel and department policies and procedures at all times.
- Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
- Communicates to his/her superior any difficulties, guest comments and other relevant information.
- Establish and maintain effective employee working relationship.
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
Requirements of Waiter/Waitress
- High school diploma or certification in hospitality mangement.
- 2 years of experience in similar role.
Skills and Knowledge Desired
- Average reading, writing and oral proficiency in the English language.
- Must be well presented and professionally groomed at all times.
- Good communication and customer contact skills; good problem resolution skills.
- Basic F&B product knowledge.
- Team player with strong interpersonal skills and attention to detail.
