Guest Services Agent Embassy Suites Business Bay Hilton
Full time @Four Seasons posted 11 months ago Shortlist Email JobJob Detail
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Job ID 6156
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
Embassy Suites Dubai Business Bay is presently accepting applications from suitable candidate for the job role of Guest Services Agent. As a job holder , you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of Guests.
Responsibilities of Guest Services Agent
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
Requirements of Guest Services Agent
- Completed high school certificate or equivalent
- 1-2 years previous experience in a customer-focused industry
Skills and Knowledge Desired
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
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