25hours Hotels is presently recruiting suitably qualified and skilled candidate for the role of Floor Manager Monkey Bar. The role holder is responsible to assist the Outlet Manager and/or Assistant Outlet Manager to plan, organize and supervise all processes of the outlet and provides hands-on support to food and beverage colleagues to ensure the outlet provides quality service that is consistent with the SBUs Standard Operating Procedures and achieves maximum revenue and profit in line with budgeted and forecasted projections

Responsibilities of Floor Manager

• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
• Develops & maintains positive relationships with guests and employees of all levels.
• Consistently monitors the quality of food and beverages being served and service quality, escalating any major problems/complaints to Management.
• Ensures that all colleagues’ activities adhere to and support the Company’s International Quality Management System.
• Provides hands-on support and assistance to colleagues to ensure the highest levels of service and courtesy are provided to guests.
• Supervises all aspects and consistency of food and beverage quality, service, and hygiene and escalates concerns to Management if any.
• Conducts team briefings, meetings, and training as/if directed by Management.
• Ensures that an effective link is maintain between kitchen and service areas.
• Supervises the level, consistency, and quality of the table and/or counter service of all menu items.
• Ensures that all colleagues adhere to all food hygiene regulations and procedures.
• Actively promotes the use of up-selling techniques within the outlet to exceed guest expectations and increase revenue.
• Provides specialist advice to customers and colleagues on food and beverages
• In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility for operational issues.
• Analyse event orders, and communicate with customers, managers, and employees to ensure set ups, equipment, supplies, staffing, and menus meet/exceed customer’s expectations.
• Ensures all audio-visual equipment is set up, check, and ready for use in collaboration with the AV and engineering departments.
• Prepares duty roster to be approve by the Outlet’s manager.
• Conducts restaurant control (inventory).
• Any other duties as may reasonably be requested by the management.

Requirements of Floor Manager

• Degree/Diploma in Hospitality preferred.
• Has a minimum of 1 year in a supervisory position preferably in a 5 Star establishment.
• Has a minimum of 2 years’ experience in an event serving and restaurant serving capacity.

Skills and Knowledge Desired

• Good command of English (both written & spoken).
• Computer Literate (Micros, Microsoft applications).
• Knowledge of any other language (Arabic, German, Italian, etc) as an advantage.
• Knowledge of beverages and cocktails.
• Knowledge of cashiering procedures.

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