The Community Management Administrators at Majid Al Futtaim will be responsible  to provide day-to-day administration requirements to support the wider community and operations management team to ensure smooth functioning of the communities. The role requires diligent and prompt management of customer complaints, procurement requests, record keeping, document management, stakeholder coordination, logistics, events and campaigns and monitoring set SLAs and KPIs. 

Duties of Community Management Administrator

• Manage all customer communications, interactions, transactions and complaint management as per approved SLAs and KPIs, by using systems and technologies assigned.
• Initiate, monitor and track purchase requisitions and orders for community and facilities management.
• Review, analyze and coordinate with Finance to process invoices and payments of suppliers / vendors / service providers as per payment schedules and due dates in line with our policies
• Extract, review, analyze and process monthly utility bills in a timely manner to comply with DEWA payment timelines.
• Maintain and organize community management documentation (service provider reports, attendance sheets, delivery notes, performance reports, community statutory requirements).
• Prepare operational PowerPoint presentations, charts/graphs, spreadsheets and reports.
• Coordinate with other divisional heads and their teams to collate necessary information or updates required for the report.
• Participate in service fee budget preparation, RERA approvals, cost allocation and reserve fund studies, generate budget variance reports as per approved timelines.
• Organize and execute logistics requirements for meetings, events, customers and projects as maybe scheduled.
• Record minutes of meetings and coordinate the circulation of the same.

Eligibility Requirements

The eligibility requirements for role a Community Management Administrator are as under:

• Bachelor’s degree or similar qualifications.
• Minimum 3 in a real estate or related service industry.

Skills Desired

• Excellent application of MS Excel, PowerPoint and Word and standard CRM systems knowledge.
• Excellent inter-personal and business communication skills to manage and engage people, stakeholders and customers in overall work and problem solving.
• Excellent business communication skills (verbal and writing) to present reports to internal and external audience.
• Technology savviness and keep up with the latest innovations, disruptions and industry trends and understanding of financial terminologies.

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