Financial Services industry is seeking a skilled and customer focused Help Desk Administrator to join their dynamic team. This vacancy was announced by the Khaleej Times on February 2, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Help Desk Administrator

• Provide first line technical support and assistance to users via phone, email, and ticketing system.
• Respond to user inquiries, troubleshoot issues, and resolve technical problems in a timely and efficient manner.
• Diagnose and escalate complex issues to appropriate technical teams or vendors for resolution.
• Install, configure, and maintain hardware, software, and peripheral devices for end users.
• Create and maintain user accounts, permissions, and access rights in accordance with company policies and procedures.
• Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and reliability.
• Document and update support procedures, troubleshooting guides, and knowledge base articles.
• Assist with IT projects, upgrades, and implementations as needed.
• Provide training and guidance to users on IT systems, applications, and best practices.
• Collaborate with IT team members and other departments to improve processes and enhance user experience.

Requirements for Help Desk Administrator

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience of 1-2 years in similar role.

Skills and Knowledge Desired

• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications.
• Familiarity with ticketing systems, remote desktop tools, and ITIL best practices.
• Excellent communication and customer service skills, with the ability to communicate. technical information to non technical users effectively.
• Strong problem solving and troubleshooting abilities.
• Ability to work independently and collaboratively in a fast paced environment.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Benefits

• Competitive salary based on experience and qualifications.
• Health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Training and professional development opportunities.
• Positive and collaborative work environment.

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