Guest Service Agent Reservations Centro Sharjah Rotana

Full time @Four Seasons posted 11 months ago
  • Sharjah, UAE View on Map
  • Post Date : February 2, 2024
  • Apply Before : February 14, 2025
  • Salary: د.إ40,008,000.0 - د.إ40,008,000.0 / Monthly
  • 0 Application(s)
  • View(s) 19
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Job Detail

  • Job ID 5955
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Centro Sharjah Rotana is currently looking for dynamic, and self-motivated Guest Service Agent Reservations who want to move their careers forward. As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Responsibilities of Guest Service Agent

  • Answer the phone within 3 rings utilizing company approved standard of greeting.
  • Followed by reservations script in handling the Guest inquiry for hotel room reservation or other inquiry about the facilities of the Hotel.
  • Handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures.
  • Process the reservations by entering the information accurately in the property management system.
  • Follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable.
  • Make sure information is entered according to standard operating procedures and standards.
  • Complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
  • Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels.
  • Increase revenue for the Hotel and company.
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.

Requirements of Guest Service Agent

  • Ideally have a degree in hospitality.
  • 2+ years previous experiences in the Front Office Department within a hotel

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language,
  • Along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Possess following additional competencies:

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

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