Sales Coordinator Accor Hotels UAE

Grand Mercure Hotel and Residences Dubai Airport is looking to hire suitably skilled and devoted candidate for role of Sales Coordinator.

Responsibilities of Sales Coordinator

• Sales in attracting new and old customers to the hotel be responsible for providing assistance to the team.
• Manage all aspects of sales activities, including receiving initial inquiries, timely preparation of prospect information, proposals, correspondence and contracts, pending reservations, etc. help coordinate and resolve issues such as.
• Prepare proposals and contracts as required.
• Contacting customers as necessary.
• Control of timely return of contracts to the counterparty.
• Accurate reporting of all advertising and information materials.
• Coordinate specific marketing initiatives involving revenue streams.
• To acquire and share knowledge about Hotel products, including accommodation services, meeting facilities, history and heritage, activities and local programming.
• To participate in field inspections, familiarization tours, trade exhibitions.
• To actively participate in production and hotel training programs.

What You’ll Do More?

• To participate in the improvement of systems and procedures.
• Provide courteous assistance and proper coordination to hotel staff and guests.
• Participate in weekly department meetings, daily meetings and trainings.
• To immediately inform the direct manager about the problems or questions that have arisen so that they can be solved in time.
• Understand and adhere to all departmental guidelines and policies.
• To report any technical problems and necessary needs in the work process immediately to the direct manager.
• To assist the work of other employees of the department.
• Prepare and submit all reports directly to the manager during the period of duty.
• Respond professionally to customer questions and understand their needs and requirements.
• To establish close cooperation relations both with colleagues within the Sales department and with employees of other departments.
• To establish close cooperation relations both with colleagues within the Sales department and with employees of other departments.
• To be responsible for internal coordination with the sales and marketing team.
• To ensure accurate and timely preparation of all documents related to the Sales Department (contracts, room lists, proposals, etc.).
• To organize and coordinate meetings, events.
• Prepare minutes of meetings.

Requirements of Sales Coordinator

• Higher education (tourism and hotel management is desirable).
• 2-3 years of experience in the relevant position (preferred)

Skills and Knowledge Desired

• Knowledge of Opera PMS Software, Microsoft Windows  computer programs.
• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must possess professional telephone etiquette and have an excellent command.
• Strong team player who can work independently in a fast paced environment
• Dynamic, willing to learn.
• Have good sales and presentation skills.

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