Accor Hotels is presently accepting applications from suitable candidate for the job role of Housekeeping Manager. The role holder is responsible to oversee and ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency in housekeeping services across Accor Hotels in the UAE.

Responsibilities of Housekeeping Manager

• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the Housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.
• To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.

What You’ll Do More?

• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately follow up.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
• To create an atmosphere of high morale and a happy working relationship among the staff.

Requirements of Housekeeping Manager

• Bachelors degree in hospitality management.
• More than 5 years of experience in Hotel Industry and preferably from Luxury Background.
• Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset.

Skills and Knowledge Desired