Airlines industry is looking for Customer Service Executive who is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. The Service Executive job was published on Khaleej times on 02 February, 2024. If you are willing for this job then apply now.

Responsibilities of Customer Service Executive

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements of Customer Service Executive

• A bachelor’s degree in administration or a related field.
• Less than 1 year of experience.

Skills and Knowledge Desired

• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Customer Service Representative Khaleej Times Dubai

Cook/Chef Khaleej Times Dubai