Guest Service Agent Reservations Centro Sharjah Rotana

Full time @Four Seasons posted 10 months ago
  • Sharjah, UAE View on Map
  • Post Date : January 31, 2024
  • Apply Before : March 13, 2025
  • Salary: د.إ30,007,000.0 - د.إ30,007,000.0 / Monthly
  • 0 Application(s)
  • View(s) 16
Email Job

Job Detail

  • Job ID 5669
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Centro Sharjah Rotana is currently looking for dynamic, and self-motivated Guest Service Agent who want to move their careers forward. As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Responsibilities of Guest Service Agent

  • Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations.
  • Script in handling the Guest inquiry for hotel room reservation.
  • Other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email.
  • Other channels as directed according to standard operating procedures.
  • Process the reservations by entering the information accurately in the property management system.
  • Follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable.
  • Make sure information is entered according to standard operating procedures and standards.
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit.
  • Complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
  • Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures.

Requirements of Guest Service Agent

  • Have a degree in hospitality.
  • 1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive.
  • ‘Switched on personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player.
  • Thrives in working with a multi-cultural team and guests alike, while

Possess following additional competencies:

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

Guest Service Officer Accor Hotels UAE

Housekeeping Attendant Rose Rayhaan by Rotana

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.