• Line Manager: To provide updates on performance and ensure service delivery objectives are meet Daily.
• Colleagues: To provide updates on performance and ensure service delivery objectives are met.
• To discuss and resolve trade transaction/trade system related issues
  Monthly
• Unit Head: To provide updates on performance and ensure service delivery objectives are met.
• Internal Stakeholders
  To coordinate with on a transactional basic.
• Peers: To provide support as needed and coordinate with the rest of the teams within Trade Finance Operations Daily.

ACCOUNTABILITIES

• Transaction Administration: Process transactions in line with trade finance policy, standard operating procedures, and credit terms and conditions without any errors within agreed timeframes.
• Stakeholder Management: Liaise with relationship team to acquire necessary approvals required for transaction handling to ensure adherence with policies and procedures.
• Information and Record Keeping: Maintain records and information related to the transactions and reconciliation of accounts in line with the bank’s standards.
• Self Management: Manage self in line with the bank’s people management, policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.
• Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carry out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Customer Service: Demonstrate our promise and apply the ADCB standards to deliver the bank’s required levels of service in all internal and external communication.