A Customer Service Executive at Medcare Palm Jumeirah (branch of Aster DM Healthcare) will welcome & greet patients & ask query of the patient as per set checklist. The incumbent will help in Registration form & Insurance form fill up. This job opportunity was published by the company on March 7, 2024 with the reference number 18419.
Accountabilities of Customer Service Executive
- Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.
- Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).
- Send patient to concerned counter. Assist patient if required in reaching to the counter.
- Handover Patient Registration Cards to the patients.
- Inform patients if a doctor is running late or called out.
- Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.
- Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.
- Coordinate with Symphony for insurance related matters.
- Receive patient file and enter details in the system.
- Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
- Collect money from patients and make Backdate billing for pending approvals.
- Call & follow-up with patients regarding NP amounts.
Eligiblity Criteria
Following is the selection criteria for the position of Customer Service Executive at Aster DM Healthcare:
- Bachelor’s degree.
- 2-3 years of experience.
Job Skills
- Effective communication skills.
- Ability to engage customers positively and resolve issues effectively.
- Proficiency in basic computer skills.
- Language command in English.
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