At Zahrawi Group, a Service Technician Intern is accountable for providing customer service and technical support by delivering the highest level of End User service performance from Installation and in any critical 24/7 environment. The incumbent will be coordinating with Sales team regarding the technical information and pre installation site visit.
Responsibilities of Service Technician
Preventive Maintenance:
- Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
- Ensure that all preventive maintenance is done for all machines.
Machine Installation:
- Installation of all the products trained on.
- Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
- Ensure that the machines are installed properly to avoid any issues with the customer.
Machine Breakdowns:
- Regular and timely corrective actions for breakdown calls.
- Arrange deliveries of spare parts received in stimulating time.
Sales:
- Selling and promotion of service contract for the different product handled.
- Develop a good customer relationship.
- Achieving the target revenue for the whole year.
Application:
- Supporting the Lab Technicians with any application related work.
Trainings:
- Attendance of the training when scheduled / required.
Administrative:
- Timely filling of the weekly report.
- To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
- To update the database of instruments.
- Any appropriate sales lead / info to be shared with Sale team.
Role Requirements
Following is the selection criteria for the post of Service Technician Intern at Zahrawi Group:
- Education: Bachelor’s degree / Diploma in Biomedical /Electronic/Mechanical.
- Experience: None.
- Job Specific Skills: Servicing, Maintenance, Time Management.