Rotana Hotel & Resorts
DAMAC Hills 2 Hotel Dubai is currently seeking for passionate and dynamic guest focused Reservations Agent. As a role holder you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
Responsibilities of Reservations Agent
- Process and confirm guest room reservations made by clients on the phone, letter or fax.
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management.
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
- Promote and maintain good public relations and endeavors to maximize business.
- Maintain an accurate room status at all times.
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
- Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
Requirements of Reservations Agent
- You should have a diploma / degree within the hospitality field.
- 2 years previous experience in hotel reservations.
Skills and Knowledge Desired
- You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
- The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character.
- You will work effectively with professionalism and establish effective relationships with internal and external customers.
- You work independently within a structured environment.
Key Competencies
- Understanding the job.
- Teamwork.
- Taking responsibility.
- Recognising differences.
- Adaptability.
- Customer focus.
Reservations Agent Al Maha Arjaan by Rotana Abu Dhabi