Hilton
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
Responsibilities of Night Manager
- Oversee the entire Front Office operation to maintain high standards.
- Serve as a point of contact for regular and VIP Guests.
- Complete Night Audit duties.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
- Manage, record and promptly resolve issues or emergencies that arise.
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Compile adequate handover to Early staff / Duty Manager.
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Conduct annual and mid-year Appraisals with Team Members.
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
- Assist other departments, as necessary.
Requirements of Night Manager
- Bachelors degree in hospitality management.
- 2+ years previous supervisory experience in Front Office within the hotel/leisure/retail.
- Previous experience in the hotel industry & Front Office Management Systems is a plus.
Skills and Knowledge Desired
- High level of IT proficiency.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
Night Manager Grand Plaza Mövenpick Media City Accor UAE