Novotel Abu Dhabi Gate is seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The role holder is responsible to To provide exceptional dining service to guests, ensuring a memorable experience by offering attentive, courteous, and efficient service in line with the hotel’s hospitality standards.

Responsibilities of Waiter/Waitress

• To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• The ability to gather and transport all supplies needed for the set‑up of a function
• Perform side duties (checklist)
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• To report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• To be punctual at all times.
• To ensure that guests receive the attention they require.
• To professionally behave with other members of staff, managers and directors.
• Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
• Comply with hotel and department policies and procedures at all times.
• Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Establish and maintain effective employee working relationship.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.

Requirements of Waiter/Waitress

• Diploma or certification in hospitality management.
• 2 years of experience in similar role.

Skills and Knowledge Desired

• Average reading, writing and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.

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