Customer Services Executive Emirates Islamic Bank

Emirates Islamic Bank is presently accepting applications from suitable candidate for the job role of Customer Services Executive. The role holder is responsible to provide high-quality, personalized banking services and support to high net worth clients, ensuring their financial needs and goals are met with utmost professionalism and confidentiality.

Responsibilities of Customer Services Executive

• This role provides the main point of contact for visitors (clients and employees) visiting Wealth Management.
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical.
• The role provides a full range of office management services including handling visitors / callers and office upkeep and décor.
• Assisting the Private Banking team in Meeting Room Bookings and handling the Internal and External Mail.
• Managing and Ordering the Private Banking Office Requirements (stationary, IT Requirements, pantry requirements,..).
• Follow up internally within the team on active and pre-escalation of SRs..
• Generating and distributing the monthly reports on recurring FDs and client’s birthday across the team.
• Drafting and distributing the CIP letters due for renewal across the team.
• Reception are upkeep and décor.
• Meeting Room Booking and Managing Private Banking Office and IT requirements.
• Make appropriate customer referrals to other units to facilitate retention and continued relationship.
• Address customer requests to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference.
• Apply, and comply with, relevant processes, procedures and controls.

Requirements of Customer Services Executive

• Minimum secondary education.
• 2 years work experience in similar position.

Skills and Knowledge Desired

• Relevant technical knowledge and communication skills.
• Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English a must.
• Good interpersonal competencies to enable customer service standards.

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