Hilton
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. There is no gender restriction for this job, both males and females can apply for this job.
Responsibilities of Duty Manager
- Occupy the hotel lobby and other public areas, particularly at busy times.
- Engage Guests in conversation and provide general assistance.
- Manage, record, and resolve promptly all Guest complaints.
- Meet and greet VIP Guests and major corporate clients upon arrival.
- Coordinate the services and special facilities provided to long-stay Guests.
- Understand all credit procedures and ensure they are applied.
- Stay current with all hotel products, services, policies and emergency procedures.
- Monitor Guest satisfaction reports and implement actions to improve results.
- Handle, record and follow through with management issues or emergencies that arise.
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Requirements of Duty Manager
- A degree or diploma in Hotel Management or equivalent
- 3+ years previous supervisory experience in Front Office within the hotel/leisure/retail sector.
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property.
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel is a plus.
Skills and Knowledge Desired
- Good knowledge of Health and Safety and security procedures.
- Calm, efficient and the ability to work well under pressure.
- Excellent leadership skills and exceptional communication skills.
- A passion for delivering exceptional levels of guest service.
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.
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