Travel Consultant Arabic speaker Emirates Airline
Full time @Emirates Airlines posted 11 months ago in Airlines Shortlist Email JobJob Detail
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Job ID 5072
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Experience Less Than 1 Year
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Gender Male Female
Job Description
Emirates Airlines is hiring skilled and motivated candidate for the job role of Travel Consultant Arabic speaker in Dubai. The successful candidate role is all about customers. It’s about ensuring listen to customer’s requirements; understand them, use knowledge to piece together their holiday and they receive the very best service, the most transparent information, and the care our brand is renowned for. After all, they are putting their dreams in our hands.
Duties of Travel Consultant Arabic speaker
- Provide award-winning service primarily over the phone but also via Live Chat, email, and sometimes face to face.
- By listening to our customers, truly understanding their needs and requirements, piece together exciting holiday experiences using your experience of our destinations.
- Ensure that all forms of contact are handled quickly and with a friendly ‘can do attitude, whilst achieving and exceeding sales & service performance targets against key indicators.
- Challenge the status quo by working collaboratively with all departments to continually improve our customer experience.
- Using initiative, keep up to date with product changes and personal development to always be one step ahead.
Requirements for Role of Travel Consultant Arabic speaker
The requirements for the job role of Travel Consultant Arabic speaker are as under:
- 12 Years schooling or equivalent.
- 1+ Year of experience in a relevant field.
- Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.
Skills And Knowledge Desired
- Understands the importance of exceptional customer experiences and exceeding our customers expectations.
- A confident communicator with proven persuasive and influencing skills.
- Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.
- Positive attitude and enjoys working as part of a team.
- A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
- Keep developing and able to take accountability for their own learning.
- Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
- Excellent attention to detail and understands the impact of errors on the business and customer.
- IT literate and quick to learn.
- Flexibility to work shifts, including evenings, weekends and public holidays.
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