Telephone Operator Accor Hotels UAE

Novotel Dubai Al Barsha is presently accepting applications from suitable candidate for the job role of Telephone Operator. The role holder is responsible to efficiently handle and direct all hotel telephone communications, provide prompt customer service, and ensure accurate information exchange to enhance guest experience.

Responsibilities of Telephone Operator

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Requirements of Telephone Operator

• High school diploma.
• Minimum 1-2 years’ experience in a similar role in a  hotel.

Skills and Knowledge Desired

• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.

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