Customer Care Officer Sharaf DG UAE
- Full time
- Dubai, United Arab Emirates View on Map
- @Sharaf DG posted 9 hours ago
- Posted : July 22, 2025 -Accepting applications
- Salary: د.إ4,500.0 - د.إ6,000.0 / Monthly
- View(s) 5
Job Detail
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Job ID 48727
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Career Level Intermediate
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Experience 5-9 Years
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Gender Male Female
Job Description
Tired of just ticking boxes at work? Want a role where your ideas and empathy actually matter? Sharaf DG is looking for a Customer Care Officer who’s great with people and knows how to fix a situation when things go sideways — especially for high-value customers.
Ad
This role isn’t about scripts. It’s about thinking on your feet, working with different teams, and making sure our top-tier clients walk away feeling valued. You’ll be right in the mix — helping with delivery issues, complaints, follow-ups, and more. And if you’re someone who gets a buzz from turning problems into solutions, this could be the right fit for you.
About Company
Sharaf DG has grown into one of the most trusted names in electronics and retail across the UAE. We’re known not just for our massive product range, but also for how we treat our customers — and that’s where you come in. Our teams are built on collaboration, accountability, and doing the right thing for the customer, even when it’s not the easy thing.
Job Title
Customer Care Officer – HNI Escalations and Service Excellence
Responsibilities
- Take charge of customer complaints, especially from HNI clients, and make sure they’re handled quickly and fairly
- Work with teams across logistics, repair, sales, and service to find the best fix
- Track each case clearly from start to finish — follow up, update, and close
- Handle escalations coming through email, WhatsApp, and social media
- Suggest refunds, replacements, or goodwill gestures when needed
- Keep detailed records and prepare regular internal reports
- Look at trends in complaints and help prevent future issues
- Support internal audits and keep communication records tidy and accurate
- Keep customers in the loop — even if there’s a delay, they should never be left guessing
- Act as a calm, confident voice when things get heated
Requirements and Qualifications
Education
Bachelor’s degree preferred but not a deal-breaker if you’ve got strong experience
Experience
- 3 to 5 years in a customer-facing role — retail, e-commerce, or service is ideal
- Background in electronics or similar products is a plus
- Experience working with HNI clients or escalations is a bonus
Key Skills
- Clear, confident communication in English
- You’re comfortable juggling a few things at once — multitasking comes naturally
- Solid Excel skills for logging and tracking cases
- You know when to escalate and when to just fix the issue yourself
- Emotional intelligence — the ability to read a situation and respond appropriately
Applicant Location
This role is based in Dubai, UAE and applicants must be able to work on-site. Candidates should already be based in the UAE or have the right to work here.
Application Procedure
To apply, download the Job Info app from the Google Play Store and submit your application through the app.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status. If you have questions, visit the company website or classifiedjobs for more related roles.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. The hiring company handles all selections and interviews. Please apply through the official application link provided
Required skills
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