Assistant Manager Customer Screening Dubai Islamic Bank

Job Detail

Job ID 4869
Career Level Intermediate
Experience Fresh
Gender Female|Male

Job Description

The Assistant Manager (AM) Customer Name Screening ensures name screening function is compliant with local regulations and international standards. The role requires technical knowledge of various aspects of Customer Screening, systems, policies and procedures. Evaluate alert disposition rationale, document observations and provide feedback to the staff. Collaborating with Management, the AM contributes to system and process improvements, increasing team efficiency. Using PowerBi, MS Excel and PowerPoint, they visualize data, generate dashboards, and monitor KPIs. The AM CNS contributes towards identifying and closing gaps, propose solutions, and implement process enhancements. The role aims to fortify compliance, streamline operations, and enhance team efficiency.

Responsibilities of Assistant Manager Customer Screening

Identify gaps and challenges within systems and procedures, suggesting solutions for improvement.
Implement process improvements using internal resources and applications, emphasizing semi automations.
Provide trainings and briefs on various sanctions regulations and updates. Train the team on identification of PEP and related risks.
Create, generate and analyze alert generation trends, productivity reports and closures.
Perform and document Quality checks on alert disposition rationale used by the analyst. Highlight and mitigate any observed risks.
Demonstrate proficiency in MIS skills for creating insightful reports and dashboards.
Allocate work based on structure, strategy, and capacity planning.
Enforce data governance for internal team data, streamlining information within the team.
Utilize advanced Microsoft Office knowledge to semi automate workflows and enhance efficiency.
Review team performance and deliverables in line with the approved KPI’s to ensure meeting desired objectives.
Mentor, train and develop team skills by identifying training needs and assign appropriate learning platform to the team.
Help to drive the creation of high performance organization culture through automation and digitalization, in order to enhance department’s policies, procedures, technology infrastructure, operating capabilities and service delivery to surpass internal or external customer expectations.
Provide guidance and advice to the compliance staff on Name and Payment screening and the alert investigation process.
Help to develop and enhance the Standard Operating Procedures (SOP) of the unit ensuring compliance to the local regulatory requirements and international best practices.
Contribute in Analyzing and assisting screening system optimization recommendation and strategies.