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Reservation Agent Accor UAE

  • Full time
  • Abu Dhabi, United Arab Emirates View on Map
  • @Accor posted 1 week ago
  • Posted : July 10, 2025 -Accepting applications
  • Salary: د.إ3,000.0 - د.إ7,000.0 / Monthly
  • View(s) 31

Job Detail

  • Job ID 48014
  • Career Level  Fresh
  • Experience  2 Years
  • Gender  Male Female 

Job Description

Fairmont Bab Al Bahr, a 5-star beachfront gem nestled along Abu Dhabi Creek, is looking for a dedicated Reservation Agent to join its dynamic team. With panoramic views of the Sheikh Zayed Grand Mosque and a reputation for luxury, this urban resort is home to 366 elegantly designed rooms, suites, and a private villa. As a Reservation Agent, you’ll be the first point of contact for our guests, playing a key role in shaping their experience from the moment they book. If you’re customer-focused, detail-oriented, and thrive in a fast-paced hospitality setting, this could be your ideal next step.

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Responsibilities of Reservation Agent

  • Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
  • Determines guest’s needs and quotes the appropriate room and rate as per requirements.
  • Books reservation with most accurate information to ensure exceeding guest’s expectations.
  • Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests.
  • Has a general understanding of Groups – including cut off dates, blocking and booking policies and procedures.
  • Acts in accordance with the standards, conforms to the policies and procedures of Fairmont
  • High communication skills verbal and written. Perfect use of English.
  • Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
  • Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
  • Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
  • Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
  • Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.

Requirements of Reservation Agent

  • Diploma or Certificate in Hospitality Management, Hotel Administration, Travel & Tourism, or a related field.
  • A Bachelor’s degree is a plus but not mandatory.
  • 2-year experience in similar positions and customer service

Skills and Knowledge Desired

  • Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
  • Proficient in English language (Verbal and written), second language is an asset.   Arabic is a must.
  • Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.

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