Rotana Hotel & Resorts
Hala Arjaan by Rotana Abu Dhabi currently looking for dynamic, and self motivated Telephone Operator (UAE National) who want to move their careers forward. As a role holder you are responsible to handle every phone call with importance to provide professional and customer focused response to guests, ensuring their stay will become a memorable experience.
Responsibilities of Telephone Operator
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per the Rotana Standard.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Complete management’s long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Requirements of Telephone Operator
- You should ideally have a diploma / degree in the hospitality field.
- 1-2 years similar previous work experiences.
- Computer literate and previous experiences with Opera.
Skills and Knowledge Desired
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. are an advantage.
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike
Key Competencies
- Understanding the Job.
- Taking Responsibility.
- Recognizing Differences.
- Customer Focus.
- Adaptability.
- Teamwork.
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