Job Description
Queen Elizabeth II (QE2) is looking to hire suitably skilled and devoted candidate for role of Guest Relations Officer/Receptionist. The job holder serves as the first point of contact for guests, handling check ins and check outs, addressing inquiries, and ensuring a welcoming and efficient experience throughout their stay.
Responsibilities of Guest Relations Officer/Receptionist
- Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
- Manage and greet all guests, monitor and resolve all requests.
- Perform check IN/OUT of guests using Opera system.
- Welcome and greet guests, answer inquiries and incoming calls.
- Prepare occupancy and guests report
- Maintain group and individual arrival report daily.
- Inform guests of hotel rates and services and create/cancel/confirm reservations.
- Check and manage room allocation.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.
Requirements of Guest Relations Officer/Receptionist
- High School Diploma in relevant field.
- 2 years of work experience as a Hotel Front Desk Agent, Receptionist or similar role
Skills and Knowledge Desired
- Proficiency in Opera and Microsoft
- Fluency in English, additional languages are a plus
- Excellent communication and organizational skills
