Job Description
Fairmont The Palm is presently recruiting suitably qualified and skilled candidate for the role of Housekeeping Manager. The role holder is responsible to assist in the administration and management of the Laundry and Housekeeping operation. The responsible also involve to ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
Responsibilities of Housekeeping Manager
- Conduct regular inspections of guest rooms.
- Responsible to train supervisors and fulfill training role in the absence of the trainer.
- Handle guest complaints and follow through on required actions.
- Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times.
- Conducts all VIP room inspections, prior to inspection by Rooms Division Director/Executive Housekeeper.
- Involvement in special projects associated within the housekeeping and laundry scope of responsibilities.
- Ensure lost and found procedures are follow through accurately and consistently.
- Maintain a close working relationship with the Engineering and Front Office departments.
- Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
- Ensure a progressive environment is created and maintain that affords employees the opportunities for job fulfillment within our hotels.
- Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
- To be health & safety conscious and actively involved in maintaining a safe work environment.
- Organizes and ensures accuracy of regular inventories and analysis of losses.
- To assist in scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
- Understands and is aware of all fire and safety procedures as well as occupational health and safety.
- To spot-check staff areas for cleanliness.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
- In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards.
- Other duties as assigned by the Rooms Division Director/ Executive Housekeeper.
Requirements of Housekeeping Manager
- Bachelors degree in hospitality management.
- Minimum 3 years of experience in a managerial capacity in a hotel environment.
- Minimum 5 years of experience in Hotel Housekeeping or Laundry department.
- Experience with Hotel PMS, Opera desirable.
Skills and Knowledge Desired
- Fluency in English (verbal & written) essential.
- Proven training skills.
- Computer literacy a must, with a strong knowledge of Word, Excel and Outlook.
- Must be proactive with a meticulous eye for detail.
- Strong organizational, managerial and communication skills.
- Dynamic, energetic, creative and thrives under pressure.
