University of Birmingham is presently accepting applications from suitable candidate for the job role of Student & Programme Administrator for Dubai Operations. The selected candidate is responsible to contribute or take a lead in all aspects of student and Programme administration ranging from registration throughout the student journey to graduation. Promotes equality and values diversity acting as a role model and fostering an inclusive working culture. Candidate desired for the role should submit their application now.
The job was announced university on January 15, 2024.

Duties of Student & Programme Administrator

• Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behavior.
• Undertake continuous personal and professional development.
• The post holder will be responsible for the smooth running of customer interaction points within the Campus, providing excellent customer service, initial guidance and support across a number of functional support areas, ensuring interactions are managed from first interaction to conclusion, including handling and resolving complaints.
• You will be able to deal with a range of complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries.
• Exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager. On a day to day basis you will be expected to resolve more complex queries without necessarily referring to your manager.
• Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example, recording minutes of meetings or preparing agenda documents as directed by the Head of Student & Programme Administration and/or the Student & Programme Administration Manager.
• Regularly communicate relevant information to students, staff and external providers.
• Work with various departments and support to plan, organize, maintain and deliver activities. Enabling the successful delivery of visit, events and/or programmers.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.

What will You Do More

• Compile, manipulate, analyze and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
• Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
• Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements. Sharing best practice across other areas within the wider University.
• Contribute to providing frontline support to visitors and student interaction points within the Campus. Providing excellent customer service, initial guidance and support as necessary.
• Providing a professional secretarial service to relevant committees and meetings, where required.
• Manage all data in accordance with University policy and Data Protection Regulations.
• Supporting timetabling and room bookings activity, as required.
• Manage all data in accordance with University policy and Data Protection Regulations.
• Undertake continuous personal and professional development.
• Conduct financial and Health & Safety duties in line with statutory and University’s policies and procedures.

Job Requirements of Student & Programme Administrator

• GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications).
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
• minimum 3 year experience in similar role.
• Substantial experience in an administrative support role preferably with experience of Programme administration.
• Experience of using complex multi user systems such as Banner is essential, and.
• Experience using and maintaining complex work systems e.g. student databases/record systems/finance systems or equivalent.

Skills & Knowledge Desired

• The ability to work to tight deadlines in a collaborative team environment.
• The ability to supervise and support the work of other team members.
• A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
• The ability to interact with individuals at all levels of internal and external organizations.
• Exemplary attention to detail and the ability to work confidentially. Use judgement and make appropriate decisions within the constraints of the role.
• An understanding of the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Vice Provost University of Birmingham Dubai