Employee Experience Program Manager Citibank UAE

Job Detail

Job ID 4212
Career Level Senior
Experience Fresh
Gender Female|Male

Job Description

Citibank UAE is presently accepting applications from suitable candidate for the job role of Employee Experience Program Manager. This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering. The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.

Responsibilities of Employee Experience Program Manager

Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.
Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.
Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
Review and present designs and support decisions using an evidence-based approach.
Measure, monitor and report impact and progress to senior stakeholders.

Requirements of Employee Experience Program Manager

Bachelors degree in Business, Accounting, Finance or in economics.
10 years plus experience.
Business line experience desirable with previous accountability for driving client experience initiatives preferred.
Experience designing and leading workshops to brainstorm, collaborate across multi disciplinary teams.
Extensive background in user experience design.

Skills and Knowledge Desired

A desire to understand human behavior and analyze activity.
Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey mapping, usability testing).

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