SLA:

• Ensure all transactions/queries are processed within the agreed SLA/TAT.
• Manage a satisfactory relationship with unit internal customers.

Processing Quality:

• Maintain the agreed processing error rate.
• Regularly report and analyze errors and rework.
• Identify training needs.

Productivity Management:

• Identify staff training needs and develop internal training.
• Provide weekly/monthly/yearly MIS & KPI reporting.
• Monitor and report on risk within the unit.
• Maintain accurate productivity MIS using available systems/tools.
• Develop regular productivity reports with analytics for current and future resource planning.
• Devise resource plans on a regular basis (weekly, monthly, and yearly).
• Monitor unit productivity daily and take corrective actions.
• Foster a multitask environment within the unit.
• Conduct weekly productivity meetings with the team.
• Ensure daily monitoring of TAT reports for remedy raised through AWS Remedy.

Management of Analyst Account and Wealth Services:

• Attend regular performance reviews (monthly, quarterly, midyear appraisal & yearly appraisal).
• Maintain accurate and complete individual performance tracking history.
• Maintain accurate performance actions history.
• Produce analytic performance reports at both individual and unit levels.
• Propose performance corrective plans.
• Organize regular performance recognition ceremonies.
• Appoint potential future department assistant team leaders/team leaders and produce development plans.
• Provide coaching on career & performance management.

Team Management:

• Ensure monitoring of team attendance.
• Implement accurate and advanced annual leave planning/day off.
• Ensure adherence to bank policy, behavior competencies, and framework.
• Foster a multitask environment within the unit.
• Coordinate with other team leaders on day-to-day resource planning and staff allocation.
• Manage the unit recruitment process.

Risk Control:

• Attend to regular audit reports and address any observations.
• Maintain zero open audit observations by the deadline.
• Identify potential risks/fraud and take precautionary action.
• Ensure monitoring of unit activity against AML policy and fraud-free practices.

Processes & Procedures of Analyst Account and Wealth Services:

• Identify any weaknesses/possible improvements in existing processes and initiate necessary changes.
• Identify improvements to the systems in use and initiate necessary enhancements.

MIS and Reporting:

• Provide analytic MIS, KRI, and KPI.
• Provide analytic weekly error reports with historical data/MIS and develop corrective action plans.
• Provide analytic process risk assessment, system risk assessment, and initiate enhancement requirements.