Lacoste (a flagship brand linked to Chalhoub Group) is presently accepting applications from suitable candidate for the job role of Fashion Consultant in Abu Dhabi. Candidate will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 

Responsibilities of Fashion Consultant

• Will collect data on customer behavior, top sellers, slow movers which will be key input for business reviews.
• Drive client relationships within an omni-channel approach. 
• Provide pre-buying feedback on products. 
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs). 
• Ensure click and collect are conducted within SLAs (Service-level agreement). 
• Ensure customer data is properly captured in adherence to marketing team requirements. 
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives. 
• Provide input to what’s working well/what’s not working well within the store. 

Requirements for Role of Fashion Consultant

• Diploma or associate degree in the field of fashion.
• 2+ years of experience in fashion industry.
• Prior experience in a customer-facing role.

Skills And Knowledge Desired

• Excellent English communication skills.
• Fluency in Russian language.
• Ability to travel to Marina Mall in Abu Dhabi.

Job Benefits

A competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Fashion Consultant David Clulow Yas Mall Chalhoub Group UAE