Executive Lounge Manager Hilton Dubai Palm

Hilton Dubai Palm Jumeirah is seeking for skillful candidate for the job role of Executive Lounge Manager to join their team. The role holder is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice, and information is delivered when requested.

Responsibilities of Executive Lounge Manager

• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints, promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
• Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Front Office Manager
• Serve your role and Team in an environmentally-conscience manner

Requirements of Executive Lounge Manager

• Bachelors degree in hospitality or in tourism or in related field.
• Previous supervisory experience in the hotel, leisure or retail sector
• 2 years of previous experience in Executive Lounge Manager in a hotel environment.

Skills and Knowledge Desired

• Calm, efficient and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to listen and respond to demanding Guest needs.
• Multi lingual.
• Accountable and resilient
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations

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