IHG Hotel & Resorts
The Palm Hotel InterContinental Dubai is presently accepting applications from suitable candidate for the job role of F&B Hostess. The job holder will be responsible for greeting and seating guests, managing reservations, and providing exceptional hospitality in the food and beverage outlets of a hotel.
Responsibilities of F&B Hostess
- Check the reservation system and in-house guest information for the next meal period.
- Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
- Distribute reservations among all servers equally, informing them of all information necessary.
- Always answer the phone politely using a friendly tone and being informative.
- The telephone must be answered on a maximum of three rings.
- If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
- Understand the Server and runner tasks in the outlet and provide assistance as required.
- Hostess to have a fair idea about general information around the city.
- Hostess to aware what details are required to make a reservation.
- Hostess to aware all the policies and procedures in the Hotel.
- The hostess is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore, you are their first and last impression.
- It is of utmost importance that someone is present at the host station at all times.
- Never walk more than three paces in front of the guest or never walk too fast.
- Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.
- On departure of a guest, you must make contact with them. Ask them how their evening was and say “Thank you for dining with and hope to see you again”.
- If there are any complaints, reach out to a manager or supervisor immediately
- Perform opening, cleaning and closing duties
- Hostess also to take responsibility of outlet cashiering duties.
Requirements of F&B Hostess
- Pro Serve certificate required
- 1-2 years previous customer service experience required.
- 2 years previous Food & Beverage experience an asset.
Skills and Knowledge Desired
- Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.