Hilton Resort & Spa Marjan Island is now hiring qualified and experienced candidate for the job role of Reservations Agent. The role holder will serve as the main contact for room reservations at the hotel and therefore must offer an excellent service and influence the Guest decision to stay at the property. As a Reservation Agent the selected candidate will serve as the first line of inquiry for room reservation within the hotel.

Responsibilities of Reservations Agent

• Reservation Agent will perform the following tasks to the highest standards.
• Convert, quickly, inquiries into contracted business.
• Respond, positively, to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Perform any other job duty as assigned by higher authorities
• Provide prompt and efficient service while maintaining the hotels brand standard

Requirements of Reservations Agent

• Tertiary qualifications, or collegiate-level degree.
• 2-3 years previous experience in a Reservations environment.

Skills and Knowledge Desired

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.
• Ability to work under pressure.

Reservation Agent Anantara Hotels Resorts & Spas