Job Description
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.Â
Responsibilities of Fashion Consultant
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviewsÂ
- Drive client relationships within an omni-channel approachÂ
- Provide pre-buying feedback on productsÂ
- Drive eNPS through people experience initiatives and cultureÂ
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)Â
- Ensure click and collect are conduct within SLAs (Service-level agreement)Â
- Ensure customer data is properly captured in adherence to marketing team requirementsÂ
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Â
- Support with in-store marketing events and activationsÂ
- Keep abreast of all brand social media activities and campaignsÂ
- Drive sell-throughs within the storeÂ
- Support in-store CX initiativesÂ
- Provide input to what’s working well/what’s not working well within the storeÂ
What you’ll need to succeed Â
- Bachelor’s degree in Fashion Design, Fashion Merchandising, Marketing, Retail Management, or a related field
- 2 years of experience in retail, fashion consulting, or personal styling.
- Strong English communication skills
- This opportunity is for Emiratization
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