Assistant Producer Location Services DAMAC Group
Full time @DAMAC Group posted 12 months ago Shortlist Email JobJob Detail
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Job ID 3748
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Experience Fresh
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Gender Female|Male
Job Description
DAMAC Group is presently hiring suitably qualified and experienced candidate for job role of Assistant Producer Location Services. This job has been posted by company’s career page on 6 January 2024. If you are willing to go for this role, submit your application now.
Duties of Assistant Producer Location Services
- Supervise the team within the department, ensuring that the correct standards and methods of service are maintained.
- Oversee the hotel’s contract car valet service and shuttle service, ensuring that an optimum service is provided at all times .
- Supervise the hotel Chauffeurs, ensuring that an efficient and punctual service is provided at all times.
- Ensure all guest queries and request is handle efficiently.
- Supervise the luggage services, ensuring it is smooth without delays.
- Ensure that all information in the Opera telephone book in regards to restaurants, bars, airlines, shopping malls and hotel facilities are up-to-date.
- Ensure that complaint is attend to promptly and handle in a professional manner.
- Ensure that all team report for duty punctually and are adhering to the established grooming standards.
- Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing, etc.); this knowledge should also be passed on to the team.
- Ensure that accurate record is maintain at the On Location Service desk.
- Prepare the weekly duty roster, monthly attendance sheet and annual vacation plan for all On Location Services team.
- Review, update and amend SOP’s and Procedures regularly and communicate as necessary in a timely manner.
- Prepare and carry out a daily briefing for all colleague in the On Location Service department and ensure that effective shift handover is carry out.
- Ensure the general cleanliness of the lobby and entrance area and functionality of all equipment (i.e. ashtray should be clean and no light bulb fuse, correct flag put up, etc.) and that no vehicle is park in the front without approval.
What You Will Do More
- Ensure the safe storage of luggage, carrying out spot-check of the storeroom to make sure that it is keep clean and tidy at all times.
- Ensure that newspapers is deliver to the guest roos in a timely manner and that delivery is record correctly in Opera.
- Ensure that guest message, fax, etc. is record properly and deliver to the room in a timely manner.
- Ensure that direct cash payment from guest (i.e. for transportation, tour, purchase, etc.) is handle correctly and according to the procedure in place.
- Be aware of the departmental budget, to ensure, monitor and control the expenses accordingly.
- Perform any related duties and special projects as requested by the Senior Management.
Eligibility Requirements
Requirements for role of Assistant Producer Location Services are as under:
- Bachelor or Master Degree.
- Secondary Education or equivalent.
- College Diploma in Hospitality Management.
- Minimum of 3 years’ experience as Assistant Producer On Location Services or Team Leader, preferably in an international five star hotel with more than 500 rooms.
Skills & Knowledge Desired
- Very strong verbal and written communication skills.
- Good inspirational and leadership skills.
- Comprehensive knowledge of Dubai, including in-depth information on restaurants and tourist activities.
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