Team Leader F&B Service Jumeirah Al Naseem

Job Detail

Job ID 3727
Career Level Intermediate
Experience Fresh
Gender Female|Male

Job Description

An exciting opportunity has arisen for a Team Leader Food & Beverage Service in Jumeirah Al Naseem. The job holder is responsible for leading and managing the food and beverage service team. This role involves overseeing the operations of the dining areas, ensuring exceptional service standards, training and guiding staff members, and handling customer inquiries and complaints.

Responsibilities of Team Leader F&B Service

Supervises workflow and sequence of service effectiveness during service and provides constant hands on support.
Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures.
Identify and take all opportunities to enhance the quality of service.
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.
Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
Conduct performance evaluations, training, guidance, coaching and counselling of colleagues.
Supervises workflow and sequence of service effectiveness during service and provides constant hands-on support.
Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures.
Identify and take all opportunities to enhance the quality of service.
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.
Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
Conduct performance evaluations, training, guidance, coaching and counselling of colleagues.