Park Hyatt Abu Dhabi is presently hiring suitably qualified and experienced candidate for the job role of Night Manager. The job holder is responsible to block the morning arrivals and communicate them to Room Service for the amenities. The candidate will also responsible to check today’s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.

Responsibilities of Night Manager

• Ensure all rooms are charged correctly as per single and double occupancy.
• Print the Credit Card batch reports and forward them to Accounts.
• Check out and check in all POS folios before rollover.
• Remove amenities from No-Show rooms before rollover.
• Double-check on all remaining arrivals before rollover and charge No Shows accordingly as per the hotels procedure.
• Perform the rollover in the PMS.
• Create and distribute the relevant reports after rollover: Exco reports, Night Clerk report, Other reports for other departments as required.
• To conduct daily pre-shift briefings to staff on rooms occupancy, arrival and departures, functions / event and special attention that is needed.
• Continually strive to maintain maximum guest satisfaction.
• To assist the Front Office Manager in maximizing room sales and yield.
• To handle guest reservations and issue amenity orders for VIP guests.
• To ensure that all wake up calls are completed punctually and with courtesy.
• To report all relevant emergencies to the Executive Management as required, e.g. Fire, Bomb threat, etc…
• To inspect the hotels main entrance, main lobby, guest elevators, restaurants, guest floors and report the findings in the logbook.
• To check and follow up on the working order of the public areas, guest elevators, guest floors, etc…
• To liaise with the Bell Desk for updating the lobby signboard.
• To assist the Front Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Abu Dhabi Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
• To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically.
• To implement a flexible scheduling based on business patterns.

What You’ll Do More?

• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• To liaise with housekeeping and other related department on daily operation.
• To have a thorough understanding and knowledge of all Rooms related services.
• To establish a rapport with guests maintaining good customer relationships.
• To ensure that the cashiering procedures are strictly adhered to.
• To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.
• To train the subordinates on the correct procedure of handling calls and message handling.
• To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
• To act as the communication coordinator between all departments in the hotel.
• To ensure that all arrival rooms are blocked and clean.
• To handle guest complaints in accordance with the hotel policy and liaise with the Front Office Manager for any guest complaints and problems next day morning.
• To perform spot-checks on Registration Cards and check all room rates before the rollover.

Requirements of Night Manager

The requirements of Night Manager are as under:

• Bachelors degree in the relevant field.
• 3-4 years of experience in similar role.

Skills and Knowledge Desired