Etihad Airways
The Salesforce Business Analyst at Etihad Airways will be responsible for understanding and analyzing business requirements related to Salesforce, designing Salesforce solutions to meet those requirements, and delivering a range of enhancements and system administration support for a suite of products used by Etihad within Salesforce.com supporting sales systems and field sales teams around the world.
Responsibilities of Salesforce Business Analyst
- Supports Salesforce.com applications and liaises with multiple program, product and sales team leaders to determine current and future CRM needs and enhancements
- Responsible for designing, coding and implementing Salesforce applications working in conjunction with IT.
- Prepare detailed project artifacts, including: business scope and requirements, user stories/user scenarios, wireframes, process maps, screen flow diagrams, business rules, business data models, user security needs, test plans and project plans.
- Act as a subject matter expert on Salesforce and industry processes and practices.
- Support end-users by providing training and documentation on Salesforce solutions.
- Identify areas for improvement and optimization of Salesforce solutions and work with stakeholders to implement those improvements.
- Perform user acceptance testing.
Requirements for Role of Salesforce Business Analyst
- Bachelor’s or Associates or Certifications in MIS, CS, IT.
- 3+ year of industry experience in either as a Salesforce administrator or developer.
- Should have experience working as a business analyst for a CRM.
- Should have experience in Salesforce Digital Experiences, and Sales Cloud.
Skills And Knowledge Desired
- Must have good knowledge in SFDC configuration like flows, duplicate rule, validation rules, assignment rules etc. Customization, programming with APEX Class/Triggers/ APIs, Aura and LWC
- Knowledge of creating Salesforce data models and understanding of how to leverage the tool to meet complex process and reporting requirements.
- Completed Salesforce ‘Trailhead’ courses (Salesforce Platform Basics, Data Modeling, Data Management, Lightening Experience Basics, Features and Customization)
- Deliver support and solutions for break/fix issues.