Senior Travel Consultant Emirates Airlines Abu Dhabi

Full time @Emirates Airlines posted 2 months ago in Airlines
  • Abu Dhabi, United Arab Emirates, Abu Dhabi, AE View on Map
  • Post Date : February 23, 2025
  • Apply Before : May 29, 2025
  • Salary: د.إ7,000.0 - د.إ15,000.0 / Monthly
  • 3 Application(s)
  • View(s) 127
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Job Detail

  • Job ID 36394
  • Career Level  Senior
  • Experience  2 Years
  • Gender  Male Female 

Job Description

Senior Travel Consultant directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.

Job Outline

  • Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
  • To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
  • Make travel related arrangements (reservations, issuing tickets)  for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
  • Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
  • Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
  • Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
  • Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
  • Ensure all Revenue Documents issue are correctly report on a daily basis, in the Back Office System to ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
  • Replace Supervisor in his / her absence.
  • Any additional responsibilities assigned by management from time to time.

Qualifications & Experience

Qualifications / Experience

  • ‘Advanced’ level education or equivalent with a minimum of 2 years front-line travel experience.
  • Standard fares and ticketing certificate from IATA or equivalent.
  • Knowledge of Front Office systems / Airline reservations systems.
  • Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
  • Previous experience in designing holiday packages.
  • A good command of written and spoken English is essential.
  • Interpersonal ability, telephone and customer service skills.
  • Proficient in MS Office applications i.e. word and excel

Preferred Additional Qualifications

  • The ability to communicate in Arabic (both written and verbal) would be an advantage.

Skills Development Partner Emirates Airlines Dubai

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