Client Advisor Tumi Chalhoub Group Dubai
Full time @Chalhoub Group posted 2 months ago in Retail Shortlist Email JobJob Detail
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Job ID 35858
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Career Level Intermediate
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Experience Less Than 1 Year
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Gender Male Female
Job Description
At Chalhoub we express the exceptional! Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
Responsibilities of Client Advisor
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
- Drive client relationships within an omni-channel approach.
- Provide pre-buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conduct within SLAs (Service-level agreement).
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
- Support with in-store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell-throughs within the store.
- Support in-store CX initiatives.
- Provide input to what’s working well/what’s not working well within the store.
What you’ll need to succeed
- Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or a related field.
- 1-2 years of experience a client facing role within a retail store.
- Strong English communication skills.
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