Job Detail
-
Job ID 3566
-
Career Level Senior
-
Experience 5-9 Years
-
Gender Male Female
Job Description
Flydubai is actively accepting applications from suitably qualified candidate for role of a Specialist Frequent Flyer Program. The incumbent will be responsible for facilitating the coordination of all relevant activities related to the implementation of frequent flyer partnerships with other airline loyalty programs. The role holder is also responsible to efficiently coordinate and lead multiple activities within flydubai’s Commercial development strategy. The primary focus will be to establish and promote the Emirates Skywards program as a crucial driver of Flydubai’s customer loyalty. Moreover the role holder will serve as a key liaison between the Emirates Skywards team and various internal stakeholders at flydubai on a daily basis.
Responsibilities of Specialist Frequent Flyer Program
- Collaborate with stakeholders and commercial teams at flydubai to develop an annual tactical campaign calendar for the Emirates Skywards program. This involves targeting flydubai passengers at both a network-wide and point-of-sale specific level, aligning with flydubai’s commercial strategy and customer loyalty objectives.
- Identify relevant features of the Emirates Skywards program that align with flydubai’s business model. Work closely with flydubai’s IT team and the Emirates Skywards team to develop. Implement these features across flydubai channels and touchpoints.
- Ensure effective internal communication of Emirates Skywards program benefits and enhancements to all relevant flydubai departments and stakeholders on a regular basis.
- Act as a liaison between flydubai’s internal departments/stakeholders and the Emirates Skywards team to coordinate day-to-day requirements. Ensure smooth collaboration within the program.
- Coordinate and oversee the deployment of strategic and tactical campaigns specifically designed for flydubai passengers, working closely with the Emirates Skywards team.
- Provide timely campaign reports and conduct data analysis to measure the results of the planned campaigns targeted at flydubai passengers.
- Establish key tracking metrics and manage the process to monitor the performance of flydubai’s partnership with the Emirates Skywards program against agreed-upon key performance indicators (KPIs).
- Engage in project coordination and implementation of various commercial and technical activities as part of flydubai’s loyalty partnerships strategy with other airline loyalty programs.
Eligibility Requirements
Eligibility requirements for role of Specialist Frequent Flyer Program are as under:
- Bachelors degree or equivalent.
- 8 years of experience with bachelor’s degree.
- 10 years of experience without Bachelors Degree.
- Minimum 6 years experience of working preferably in an airline frequent flyer team. Non airline loyalty program set up.
Skills And Knowledge Desired
- Customer Focus.
- Team work.
- Effective Communication.
- Personal Accountability & Commitment to achieve.
- Resilience and Flexibility (Can do attitude).
- Strategic Thinking.
- Business Acumen.
- Decision Making.
Other jobs you may like
-
First Officer Type Rated Flydubai Dubai
- @ Flydubai
- ENI Sapphire Tower Office number 6, Al Ittihad Road. Port Saeed, Deira Dubai, AE