Villa Host Anantara Hotels & Resorts

Job Description

Anantara The Palm Dubai Resort is presently recruiting suitably qualified and skilled candidate for the role of Villa Host. This vacancy was announced by the Company on December 31, 2023. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Villa Host

Perform duties in accordance with the Standard Operating procedures and Guidelines of the resort.
Assist Front Office Department with daily operations, check-in, check-out, and upselling.
Maintain high standards in personal appearance. Is well groomed, hygienically clean, and properly attired in uniform to carry out duties at all times.
Behave and carry out tasks and responsibilities in a professional manner
Punctual to report for duties and prompt to disseminate services to guests.
Fully aware of arrivals, departures, and guest movement in the resort.
Always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
Knowledgeable about fire and safety procedures.
Deals Guest comments and concerns systematically and keeps superiors informed of the same.
Report health or safety hazards to the supervisor.
Perform other duties as assigned by the Management.
Prepare necessary mise-en-place in the allocated pantries and villas to facilitate efficient service.
Ensures the Private cellar and minibar are stocked and checked prior to guest arrival. Also ensures that the Private cellar and minibar are refilled, and the bills are posted during the stay.
Knowledgeable of the service and quality of all types of wines available in the Private cellar.

What You’ll Do More?

Aware of the procedures for laundry valet service and is ready with requirements to carry out same in a professional manner.
Maintain logbooks, making log entries as per the log standards and going through them every day as soon as coming to shift.
Attend daily briefings and meetings as scheduled.
Check guest profiles and guest history of specific guests allocated to him prior to the guest’s arrival and be familiar with all the information.
Ensure all arrivals amenities such as fruit platter, beverages according to VIP codes; foot ritual, cold towels, and welcome drinks are in order.
Check the arrival villa prior to arrival as per the
Meets the guests upon arrival at the resort and VIPs at the airport if requested.
Prepare and offer foot rituals and welcome drinks to guests in the villa.
Introduce guests to the resort and their villa.
If guests have any other requests like laundry or baggage unpacking, attends to them immediately.
Meet guests regularly.
Make arrangements for excursions and dining by design.Check the villa for any last-minute consumption in the private cellar and keep the front desk informed about it.
Monitor guest comments and follows up as necessary.
Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
Ensure that all fellow associates follow Safety rules and operating procedures.
Aware of all house rules and assists in enforcing them on associates.
Always conduct himself/herself in such a manner to encourage all fellow team members to do likewise.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Project at all times, a favorable image of the company, resort and department.