Waldorf Astoria The Palm is presently hiring suitably qualified and experienced candidate for the job role of Duty Manager (Front Officer). The role holder works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.

Responsibilities of Duty Manager

• Occupy the hotel lobby and other public areas, particularly at busy times.
• Engage Guests in conversation and provide general assistance.
• Manage, record, and resolve all Guest complaints promptly and effectively.
• Meet and greet VIP Guests and major corporate clients upon arrival.
• Coordinate the services and special facilities provided to long stay Guests.
• Understand all credit procedures and ensure they are applied.
• Stay current and up to date with all hotel products, services, policies and emergency procedures.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Handle, record and follow through with management issues or emergencies that arise.
• Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.

Requirements of Duty Manager

The requirements of Duty Manager are as under:

• A degree or diploma in Hotel Management or equivalent.
• 2-3 years of luxury hospitality experience as a Duty Manager or similar role.
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property.

Skills and Knowledge Desired

• Good knowledge of Health & Safety and security procedures.
• Calm, efficient and the ability to work well under pressure.
• Excellent leadership skills and exceptional communication skills.
• A passion for delivering exceptional levels of guest service.
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.
• Luxury hospitality experience in a similar role.
• Arabic language speaker.

Personal Concierge Agent Hilton UAE

Steward Hilton UAE

Sales Manager RUS/CIS Hilton UAE