Telephone Operator Accor Hotels UAE

Novotel World Trade Centre Dubai is looking to hire suitably skilled and devoted candidate for role of Telephone Operator. This vacancy was announced by the hotel on December 26, 2023. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Telephone Operator

• Responsible for all communication, in – going and out- going thus maintaining the hotel image
• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
• To assist the guest efficiently, courteously and professionally in all Front Office duties, as per the internal procedures.
• Welcome the guests whether on the phone or in the hotel, and anticipate the guest needs and takes them into consideration
• Courteously receive and properly route incoming calls
• Service out-going calls and supplies proper connections
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Following up guest comments by trying to find a solution for every problem raised.
• Project a good image of the hotel by establishing good P.R through the telephone
• Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc
• Has an impeccable attitude which conveys the image of the brand and hotel
• Handle phone calls and forward any messages received for the guest.
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Take down and relay messages.
• Record and give wake-up calls
• Report all telephone defects to the technical department
• Handle fire-alarm procedure
• Keep abreast of new trends in telephone systems
• Utilizes correct process and procedure when you handling the confidential guest information
• Promotes the range of services offered by the hotel to increase sales
• Promotes the loyalty programme, adapting the sales pitch to suit the guest’s needs
• Verify telephone equipment rental charges, long distance charges
• If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice

Requirements of Telephone Operator

The requirements of Telephone Operator are as under:

• High School diploma or equivalent.
• 1-2 years of experience in the relevant field.

Skills and Knowledge Desired

• Confident, ambitious and self-motivated individual.
• Good knowledge of Windows
• Fluent in the local language; business English
• Excellent communication and organizational skills and a good team player
• Ability to be both proactive and reactive
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment.

Waiter/Waitress Accor Hotels UAE

Accounting Clerk Accor Hotels UAE

Spa Therapist Accor Hotels UAE

Location