Guest Services Supervisor Hilton UAE

Hilton UAE is presently hiring suitably qualified and experienced candidate for the job role of Guest Services Supervisor. The opening of Resort is scheduled this month, so this vacancy has been posted by the hotel for desirous applicants to hurriedly apply and make use of this fleeting opportunity.

Responsibilities of Guest Services Supervisor

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Requirements of Guest Services Supervisor

The requirements of Guest Services Supervisor are as under:

• A relevant supervisory/management certificate/diploma or degree
• Minimum 1-2 yers of experience in the relevant field.

Skills and Knowledge Desired

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter personal, and communication skills
• A passion for delivering exceptional levels of Guest service.

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