Hilton
Hilton Dubai Palm is presently accepting applications from suitable candidate for the job role of Concierge. At Hilton Dubai Palm Jumeirah, a Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
Responsibilities of Concierge
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests.
- Deliver and safely storage Guest luggage.
- Stay current with all hotel services as well as daily VIP requests and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Provide support to Management as required, in cases of emergency.
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Requirements of Concierge
- High School diploma or equivalent.
- 1-2 years of previous experience working in Personal Concierge in a hotel environment.
Skills and Knowledge Desired
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area