Job Detail
-
Job ID 28886
-
Career Level Intermediate
-
Experience 2 Years
-
Gender Male Female
Job Description
Service Fulfilment Developer in Central Routing Team at IKEA will ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for last mile services journey. Oversee the operation and workforce of the centralized routing department to improve overall performance of last mile delivery of services for both stores and online orders. To build an active coordination between the central routing team, customer support center and store team customer relations department, i.e. last mile service for efficient ways of working and to ensure agreed internal service processes are at all times maintained. Evaluating and monitoring service providers performance, ensuring that contract terms are followed, managing contract changes, negotiation technics etc.; building and retaining a long-lasting relationship with new and existing Service providers. This is an Intermediate level full time job. And salary can range between 10000-20000 AED/month.
Responsibilities of Service Fulfilment Developer
- Ensure that goals, strategy and projects are implemented as per timeline with the corresponding ways of working.
- Developing standard operating procedures (SOPs) where necessary. Ensure all system procedures are adhere to as per policy / procedure.
- Ensure the last mile service team are train to carry out IKEA services with high quality standard. Providing training and workshop with close coordination with the service providers management
- Monitor last mile team performance and highlight any deviation to the service providers for action on service improvement.
- Ensure all contracts or SLAs are up to date.
- Compile KPI’s and discuss benchmarks with store teams to ensure the efficiency of process and make action plan for the concerned areas.
- Excellent understanding of the customer needs, demands and expectations on the market.
- Involved in development of the team and secure their training to ensure all co-workers understand the IKEA Concept. And other key guidelines, and how they have an impact on their specific roles.
- Empower, support and coach co-workers on the job to help them perform better and grow.
- Work actively to create an environment where the IKEA culture is a strong and living reality. And diversity is value, to ensure the IKEA store is regard as a great place to work.
- Ensure IKEA has simple and straightforward internal communication and information flow. And secure that key information is understand by all IKEA Logistics co-workers.
Requirements for Role of Service Fulfilment Developer
- A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 2-4 years’ working experience in a management position (preferably in distribution, retail, logistics or similar)
- Retail/home furnishing/supply chain/customer service experience and interest.
Skills And Knowledge Desired
- Excellent communication and negotiation, and interpersonal skills.
- Excellent understanding of the customer needs, demands and expectations on the market.
- Proven leadership abilities and lead by example.
- Ability to understand and communicate financial impact, applying financial knowledge to achieve organizational goals and objectives.
- Strategic, analytical and tactical abilities.
- Deep knowledge of local laws, and regulations concerning the market.
- Knowledge of other IKEA organizations and how they work, including matrix partners and networks.
Other jobs you may like
-
Assistant Export Manager Albatha Group Dubai
- @ Albatha Group
- Level 22, Boulevard Plaza, Tower 1, Suite 2204, Downtown Dubai, Dubai, AE