Aramex
An Operations Supervisor in Aramex is responsible for overseeing and managing fulfilment center operations. Ensuring all performance targets are met 100%.
Duties of Operations Supervisor
- Perform operational procedure to ensure high levels of customer service/satisfaction.
- Support the supply chain team with developing new, customized solutions for customers.
- Meet customer’s SLAs for all customers.
- Ensure meeting team’s KPI’s and performance targets.
- Setting KPI’s for direct reports and conduct annual review.
- Regular training staff for 5S implementation and performance improvement.
- Ensuring all problems related to operations, systems and customers are resolved on time and attended immediately.
- Ensure Zero complains for any negligence on operations floor.
- Conduct regular “workload distribution review” for efficiency increase.
- Ensure identifying direct reports training needs and propose training needed to HR.
- Assist and train personnel to use warehouse systems and the processing of work orders.
- Facilitate the flow of information horizontally and vertically.
- Train and develop direct reports.
- Monitor and manage the team to ensure performance is up to standard.
- Utilize available resources to meet customer’s SLA.
- Adhere to company HSSE, compliance and sustainability corporate policies, processes, and standards.
- Acts on all assigned outcomes of the quality audits.
- Adhere to all shipping and handling legislations.
- Makes sure WMS is updated on time and accurately and as per the procedures.
- Responsible for maintaining accurate stock levels and avoid discrepancies.
- Adherence to company HSSE, compliance and sustainably corporate policies and standards.
Requirements for role of Operations Supervisor
The eligibility requirements for role of Operations Supervisor are as under:
- Bachelor Degree in Industrial Engineering, business, or related fields.
- 2 years of E-commerce or fulfilment center experience is a must.
Skills & Knowledge Desired
- Strong English proficiency.
- Flexible to work in Day, Afternoon, and night shift on a short notice.
- Able to work long hour shifts whenever fulfilment center required.
- Advanced MS office Knowledge (Excel, word, outlook, etc.) / Power BI (or similar) / WMS.