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Patient Relation Officer NMC Bareen International Hospital Abu Dhabi

  • Full time
  • Abu Dhabi, United Arab Emirates, Bareen International Hospital, MBZC, Abu Dhabi, AE View on Map
  • @NMC Healthcare posted 5 months ago
  • Posted : December 8, 2024 -Accepting applications
  • Salary: د.إ6,000.0 - د.إ12,000.0 / Monthly
  • View(s) 219

Job Detail

  • Job ID 26017
  • Career Level  Intermediate
  • Experience  2 Years
  • Gender  Male Female 

Job Description

NMC Healthcare presently has a job opening for suitably qualified candidate for position of a Patient Relation Officer at Bareen International Hospital, MBZC, Abu Dhabi, AE. This is an Intermediate level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities

  • Receives and responds to customers and guides them for the process to be followed.
  • If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
  • Fill the claim form by their name, card number and date of medical service.
  • If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
  • Updates all customers with the required information or status
  • Take appointments for doctors and schedules patients.
  • Processes bills (if assigned) and assists the customers with the relevant information.
  • Collect reports from different departments.
  • Liaisons with the Department of HIM for patient files.
  • Co-ordinate with insurance, billing, admissions and discharge departments.
  • Acts as a link between the physicians and patients.
  • Handles the console and transfers and attends to telephone calls and enquiries.
  • Records all customer feedbacks and updates the supervisor.
  • Maintains a congenial work environment for customer satisfaction.
  • Performs any other jobs assigned by the superior as per exigencies of work.
  • Take appointments for doctors and schedules patients.
  • Participate in Hospital/Medical Center quality program and be member of quality committees if chosen.
  • Exercise good judgment and maintain confidentiality in maintaining ’s critical and sensitive information, records, and reports.
  • Actively participate in the Hospital / Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs.
  • Act as a translator if needed.
  •  Perform other duties and tasks assigned by the Head of Department scope of job.

Requirements for Role of Patient Relation Officer

  • Bachelor’s Degree in Healthcare Management, Business Administration, Public Relations, or a related field.
  • 2 years experience in healthcare or customer service industry.

Receptionist NMC Healthcare Dubai

Required skills

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