University Hospital Sharjah
University Hospital Sharjah is presently seeking a Quality Manager to join their talented team. This role person is responsible for interpreting, defining, implementing, coordinating, monitoring, evaluating and reporting as a field wide authority, the Quality Improvement and Patient safety Program for the Organization and the Organization’s adherence to the Joint Commission International Accreditation of Hospital Standards.
Responsibilities of Quality Manager
- Developing University Hospital Sharjah Quality Improvement Program.
- Participating effectively in Implementing & Follows up of Q.I. Plan Activities.
- Orchestrating Quality Improvement Initiatives & Activities Hospital-Wide.
- Serves as a resource to all departments, divisions and units, hospital and ambulatory, and established committees in all areas relating to Quality Assurance.
- Promotes and facilitates cost-effective resource utilization related to infection control policies and procedures.
- Establishes priorities for investigation of problem areas based on the degree of adverse impact on patient care that can be expected if the problem remains unresolved.
- Develops effective patient care review and evaluation mechanisms and monitors to assure results are achieved.
- Directs implementation and maintenance of technical guidelines and frameworks within which quality of care is evaluated.
- Arranges with Quality Facilitators throughout UHS for staff education, Varied collection and analysis.
- Establishes system-wide variation database for benchmarking, system improvement opportunities, Length of stay and resource management.
- Provides ongoing assessment and support for continuous quality improvement, quality assurance and risk management , safety culture for the Hospitals priority programs and support its infrastructure.
- Based on the evaluation of the patient’s medical records identifies concern areas and plans for the improvement.
Your Duties as Quality Manager
- Communicate appropriate information from studies and data sources to committees, departments and persons affected by the studies.
- Identify and share across the system best practice models and care processes (those, which achieve optimal patient outcomes, enhance patient/family and staff satisfaction, are cost effective and resource appropriate).
- Maintain all necessary records pertinent to the JCI process.
- Facilitate Quality Improvement plan meetings.
- Quarterly report preparation for review to hospital executive and governance.
- Maintain records of policies, procedures, guidelines, forms and other documents and ensure the circulation of current documents and the de-circulation of expired documents.
- Maintain records of all Quality Assurance activities.
- Provide educational and technical assistance to committees and departments in meeting their Quality Assurance objectives.
- Maintain active involvement in all aspects of clinical space design, construction and hygiene.
- Perform administrative responsibilities.
- Justify need for training in Quality Assurance processes and methods and either works with appropriate groups to initiate training or teaches in areas of expertise.
- Coordinate and monitor all Joint Commission on Accreditation of Hospitals compliance activities and participate in the survey process.
- Mock surveys coordination.
- Do an Annual Evaluation of Quality Improvement Program and submits reports to the CEO.
- Develop training/orientation program for key members to facilitate system expansion and standardization
- Perform miscellaneous related duties as requested by CEO and Medical Director.
Position Requirements/Qualifications
Following are the requirements for the role of Quality Manager at University Hospital Sharjah:
- Qualification in healthcare field and post graduation in healthcare/quality management.
- Experience of at least 10 years in Quality Management and accreditation leading the entire JCI accreditation survey process with completion of at least 3 Joint Commission International Surveys as Head of Quality.
- Certification in healthcare quality.
Job skills
- Excellent command of oral and written English.
- Responsibility for own continued professional growth beyond minimum preparation.
- An understanding of management objectives and the ability to implement a systems approach.
- Proficient in Word and Excel.
- Has a deep understanding of the standards, measurable elements and intents of the JCI.
- Maintains continuous knowledge and understanding of JCIA functions and standards.